Service with purpose
Is the purpose of your business to meet the expectations of your clients … every single time? If you know exactly what service it is that you want to provide, and consistently measure the outcomes of your processes, you are on your way to the success you are seeking says today’s Podcast guest, Steven DiPietro.
Steven heads a global organisation of Mystery Shoppers. He has a staff of 15 and a team of approximately 50,000 members who are tasked with checking on the quality of customer service, compliance and specific information gathering. From this first-hand experience, Steven’s company measures the integrity of goods and services at the furthest reaches from his client’s head office.
Working with a ‘stoic’ business tactic, Steven shares his own themes for success with lively examples, proven strategies and contagious enthusiasm.
The importance of having a marketplace view and the need to formulate related sales and marketing strategies are the valuable messages you will take from our interview. Enjoy the show and don’t forget to head over to the Facebook page and join further conversations.
Podcast: Play in new window | Download
Subscribe: Apple Podcasts | Android | Google Podcasts | Stitcher | TuneIn | Spotify | RSS
